Ergova
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Effective date: August 17, 2026

Updated August 17, 2026

Privacy Policy

How Ergova handles your data

1. Introduction

Ergova Technologies, Inc. ("Ergova," "we," "us," or "our") operates Ergova, a software-as-a-service (SaaS) platform that helps home-service and trade businesses manage operations such as scheduling, dispatch, job management, estimates, invoicing, payments, and customer communications.

This Privacy Policy covers information we collect through our website (including ergova.co), applications, APIs, and related services. It applies to Ergova account holders and visitors, and explains how we handle information that businesses using Ergova enter about their own customers in the course of providing services.

How Ergova's privacy roles work

Depending on the context, Ergova may process personal information for its own business purposes or on behalf of a business customer. Terminology can vary by jurisdiction (for example "controller" / "business" versus "processor" / "service provider"). In plain terms:

  • Ergova acting for its own purposes (business / controller): for example website visitors, prospects, account holders, administrators, billing contacts, support contacts, and other information about our business relationship with you or your organization.
  • Ergova acting on behalf of a customer (service provider / processor): information a customer uploads, enters, receives, or generates about its own customers, leads, jobs, technicians, contacts, or other business records ("Customer Data"). Where we process Customer Data on a customer's behalf, that customer is generally responsible for determining the purposes and means of processing, subject to applicable law and any Data Processing Addendum.

This Policy does not apply to third-party websites, apps, or services that we do not control, even if they are linked from or integrated with Ergova. Your organization's own privacy practices may also apply when you interact with a business that uses Ergova.

2. Information collected

We collect information in three main ways: information you provide directly, information generated through use of the platform, and information processed when businesses enter data about their customers. Categories below reflect how Ergova is designed to operate; not every account will use every feature.

Information about Ergova account holders and visitors

When you create an account, join an organization, request a demo, browse our website, or contact us, we may collect (typically as a business / controller):

  • Name and email address
  • Phone number (when provided)
  • Company or organization name and related business profile details
  • Authentication and account identifiers, sign-in information, and account settings processed through our identity provider
  • Billing and subscription-related contact details
  • Support and sales communications you send us

Customer Data entered by businesses using Ergova

Businesses that use Ergova may enter and manage information about their own customers and jobs. Depending on how they use the platform, that may include:

  • Customer or contact name, email, and phone number
  • Service addresses and related location details
  • Appointment, schedule, and job information
  • Estimate, invoice, and payment-related records
  • Notes, uploaded files, and photos where the product supports them
  • Communications content associated with jobs or support threads (for example SMS or in-app messages)

In these cases, Ergova generally processes that Customer Data as a service provider / processor on behalf of the business customer, subject to our agreement with that business and applicable law. If you are an end customer of a home-service business, please contact that business for questions about how they use your information.

Device, browser, log, and usage information

We automatically collect information about how the website and applications are used, which may include IP address, browser and device type, approximate location derived from network data, pages or features accessed, timestamps, referring URLs, and diagnostic or performance logs. We may also use cookies and similar technologies as described in our Cookie Policy.

Payment-related information

Subscription and payment processing is handled by our payment provider, Stripe. We may receive billing contact details, payment method type, and transaction status or history. We do not store full payment card numbers on Ergova systems.

3. How information is used

We use information for purposes such as:

  • Operating, maintaining, securing, supporting, and improving the Ergova platform
  • Authenticating users and managing accounts
  • Providing customer support and responding to inquiries
  • Processing subscriptions and payments
  • Sending transactional communications (including email and SMS where consented or otherwise permitted)
  • Supporting scheduling, dispatch, estimates, invoicing, and related workflow automation
  • Diagnosing issues and understanding usage patterns
  • Detecting, preventing, and investigating fraud, abuse, and security incidents
  • Complying with legal obligations and enforcing our terms

Where permitted by law, we may also send service-related or marketing communications to Ergova account holders. You can unsubscribe from marketing emails using the link in those messages or by contacting us. Opting out of marketing does not stop transactional messages that are necessary to operate your account or fulfill a requested service.

Website analytics and product analytics

Ergova uses analytics tools, including PostHog, to understand how our public website and authenticated application are used. These are product and website analytics—not advertising networks.

Public website analytics. On the public website, optional analytics technologies are controlled through the website's Cookie Preferences where applicable. Through that integration, optional PostHog analytics do not initialize unless analytics consent has been granted.

Authenticated product analytics. Inside the signed-in Ergova application, Ergova may process product-usage information—including through client-side and server-side analytics tooling—to operate the service, understand feature usage, measure adoption, diagnose issues, support reliability where applicable, and improve Ergova. The public website's Cookie Preferences control does not currently govern authenticated product analytics.

AI-assisted features

Ergova may include AI-assisted features. When those features are used, we (and our AI providers) may process prompts, context, and related content as needed to provide the requested AI functionality. That processing is separate from general product analytics and from any use of information to train AI models.

We may also process information to operate, secure, support, and improve Ergova (for example reliability, safety, and product quality). Operating and improving the Services is not the same as using Customer Data to train general-purpose AI models.

AI-generated outputs may be inaccurate, incomplete, or inappropriate for a particular situation. Ergova does not provide legal, tax, accounting, employment, safety, or other regulated professional advice through AI features. Review important outputs before relying on them. See also our Terms of Service.

4. SMS and voice communications

Ergova and businesses using Ergova may send transactional SMS messages relating to requested services. Depending on the workflow, messages may include:

  • Appointment confirmations and reminders
  • Scheduling changes
  • Technician ETA or "on my way" updates
  • Estimate notifications and follow-ups
  • Invoice and payment reminders
  • Payment confirmations
  • Customer-support conversations

Message frequency varies depending on service activity and customer interaction. Message and data rates may apply.

  • Reply STOP to opt out of SMS messages.
  • Reply START to opt back in where supported.
  • Reply HELP for assistance, or contact support@ergova.co.

Consent to receive SMS is not a condition of purchasing goods or services where applicable. Opting out of SMS does not necessarily stop essential non-SMS communications (for example email, in-app notices, or account-related messages).

Ergova may also support voice calling features for business communications. Call metadata and related records may be processed as needed to provide those features. For how SMS consent is collected, see our SMS Consent page.

6. Data sharing and service providers

We share information with service providers and other parties only as needed to operate Ergova, fulfill instructions from our business customers, comply with law, or as otherwise described in this Policy. Providers receive the categories of data required for their function—not necessarily every category of information described above.

Categories of service providers

Depending on the features in use, we may engage providers in categories such as:

  • Authentication and identity providers
  • Cloud hosting and application delivery providers
  • Database and backend infrastructure providers
  • Payment processors (including Stripe for subscription billing and related payments)
  • Communications providers (including Twilio for SMS and voice where enabled)
  • Analytics providers (including PostHog for website and product usage analytics where used—not as an advertising provider)
  • AI providers (including OpenAI when AI-assisted features are used, to process content as needed to provide those features)
  • Customer support, email, security, and integration partners you choose to connect

A current list of subprocessors is maintained on our Subprocessors page. That page is the preferred source for the current provider list and may change over time.

Other disclosures

  • At your direction: when you connect integrations or ask us to share data with a third party you choose.
  • Legal and safety: when we believe disclosure is required by law, legal process, or to protect the rights, safety, or security of Ergova, our users, or others.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

7. Selling personal information

Ergova does not sell personal information. We also do not share SMS opt-in data or consent for third parties' own marketing or promotional purposes, as described in SMS consent-data protection. Ergova does not currently operate targeted advertising, behavioral advertising, advertising cookies, or retargeting pixels on the public website. Optional PostHog analytics (where consented) are website/product analytics, not advertising.

8. Data retention

We retain information for as long as reasonably necessary for the purposes described in this Policy. Retention periods vary based on factors such as:

  • Active customer and account relationships
  • Free-trial workspaces: company data from an unpaid trial is retained for at least 2 years after the trial ends so you can return and subscribe without losing that workspace
  • Contractual obligations and service history (such as jobs, invoices, and communications logs)
  • Accounting, tax, and billing requirements
  • Security, fraud prevention, and dispute resolution
  • Legal and regulatory requirements
  • Backup and disaster-recovery systems
  • SMS consent, opt-out, and related compliance records

When information is no longer needed, we take steps to delete or anonymize it where appropriate, subject to backup systems, legal holds, and legitimate business retention needs. Exact retention periods can vary by data type, account status, and applicable law. Where Customer Data is processed on a customer's behalf, retention and deletion are also governed by our agreement with that customer, any applicable Data Processing Addendum, and our Terms of Service.

9. Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information, appropriate to the nature of the information we process. These measures may include encryption in transit, access controls, and application or operational logging used to help operate, troubleshoot, and improve the service. No method of transmission or storage is completely secure, and we cannot guarantee that unauthorized access, disclosure, or loss will never occur. Additional information about our approach is available on our Security page.

10. User choices and rights

Depending on your relationship with Ergova and applicable law, you may be able to:

  • Update account information through your Ergova account settings (where available)
  • Opt out of SMS by replying STOP (see SMS and voice communications)
  • Manage optional public-website analytics preferences using the "Cookie Preferences" control in our site footer (see our Cookie Policy). Those preferences govern optional analytics on the public website and do not currently control authenticated product analytics
  • Request access to, correction of, deletion of, or a portable copy of personal information we hold about you, where applicable
  • Contact support for help with communications preferences or privacy requests

To submit a request about personal information Ergova holds as a business / controller, use our Privacy Choices page or contact us using the details in Contact information. We may need to verify your identity before fulfilling a request. If you are an end customer of a business that uses Ergova and your request concerns Customer Data that business controls, Ergova may direct you to that business because Ergova generally acts as a service provider / processor for that data and does not independently adjudicate the business customer's obligations to individuals, except where required by law.

11. Children's privacy

Ergova accounts are intended for adult business users and are not intended for children. Consistent with our Terms of Service, Ergova account users must generally be at least 18 (or the age of majority in their jurisdiction). Ergova does not knowingly permit children to create Ergova accounts.

Businesses using Ergova are responsible for ensuring that Customer Data they submit is collected and processed lawfully, including information relating to minors where applicable. If you believe a child has created an Ergova account or otherwise provided personal information directly to Ergova in a way that is inconsistent with this Policy, please contact us and we will take appropriate steps.

12. State and international privacy rights

Depending on where you live, you may have rights regarding personal information, such as rights to access, correct, delete, or obtain a copy of certain information; to opt out of certain processing; or to lodge a complaint with a regulator. The scope of these rights and any exceptions depend on applicable law.

Where California privacy law applies to you, you may have rights such as: knowing what personal information we collect and how it is used; accessing, correcting, or deleting certain information; obtaining a portable copy of certain information; opting out of sale or sharing of personal information where those concepts apply under applicable law; limiting use or disclosure of sensitive personal information where that right applies under applicable law; and non-discrimination for exercising privacy rights. Ergova does not sell personal information. Offering an opt-out request path does not mean Ergova currently sells personal information or engages in targeted advertising. You may submit applicable requests through our Privacy Choices page or by contacting us. We will not discriminate against you for exercising rights available under applicable law.

Personal information may be processed in the United States and other countries where we or our service providers operate. Those countries may have different data-protection laws than your country of residence. Where applicable data-protection law restricts such transfers, Ergova takes measures intended to address applicable transfer requirements. Additional terms governing Customer Data may be provided in an applicable Data Processing Addendum.

13. Policy changes

We may update this Privacy Policy from time to time. When we do, we will post the updated Policy on this page and revise the effective date and/or "Last updated" date shown at the top. Material changes may also be communicated by other reasonable means (for example email or an in-product notice) when appropriate. Your continued use of Ergova after an update becomes effective means you acknowledge the revised Policy.

14. Contact information

For privacy questions, data requests, or SMS assistance:

Ergova Technologies, Inc.

Requests may also be submitted through our Privacy Choices page.