Ergova Technologies, Inc. operates Ergova, a software-as-a-service (SaaS) platform that helps home-service and trade businesses manage operations such as scheduling, dispatch, job management, estimates, invoicing, payments, and customer communications.

This Privacy Policy covers information we collect through our website (including ergova.co), applications, APIs, and related services. It applies to Ergova account holders and visitors, and explains how we handle information that businesses using Ergova enter about their own customers in the course of providing services.

This Policy does not apply to third-party websites, apps, or services that we do not control, even if they are linked from or integrated with Ergova. Your organization's own privacy practices may also apply when you interact with a business that uses Ergova.

We collect information in three main ways: information you provide directly, information generated through use of the platform, and information processed when businesses enter data about their customers. Categories below reflect how Ergova is designed to operate; not every account will use every feature.

Information about Ergova account holders

When you create an account, join an organization, request a demo, or contact us, we may collect:

• Name and email address
• Phone number (when provided)
• Company or organization name and related business profile details
• Authentication credentials and account settings (via our identity provider)
• Billing and subscription-related contact details
• Support and sales communications you send us

Information businesses enter about their customers

Businesses that use Ergova may enter and manage information about their own customers and jobs. Depending on how they use the platform, that may include:

• Customer or contact name, email, and phone number
• Service addresses and related location details
• Appointment, schedule, and job information
• Estimate, invoice, and payment-related records
• Notes, uploaded files, and photos where the product supports them
• Communications content associated with jobs or support threads (for example SMS or in-app messages)

In these cases, Ergova generally processes that information on behalf of the business customer, subject to our agreement with that business and applicable law. If you are an end customer of a home-service business, please contact that business for questions about how they use your information.

Device, browser, log, and usage information

We automatically collect information about how the website and applications are used, which may include IP address, browser and device type, approximate location derived from network data, pages or features accessed, timestamps, referring URLs, and diagnostic or performance logs. We may also use cookies and similar technologies as described in our Cookie Policy.

Payment-related information

Subscription and payment processing is handled by our payment provider. We may receive billing contact details, payment method type, and transaction status or history. We do not store full payment card numbers on Ergova systems.

We use information for purposes such as:

• Operating, maintaining, and securing the Ergova platform
• Authenticating users and managing accounts
• Providing customer support and responding to inquiries
• Processing subscriptions and payments
• Sending transactional communications (including email and SMS where consented or otherwise permitted)
• Supporting scheduling, dispatch, estimates, invoicing, and related workflow automation
• Improving the product, diagnosing issues, and understanding usage patterns
• Detecting, preventing, and investigating fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our terms

Where permitted by law, we may also send service-related or marketing communications to Ergova account holders. You can unsubscribe from marketing emails using the link in those messages or by contacting us. Opting out of marketing does not stop transactional messages that are necessary to operate your account or fulfill a requested service.

Ergova and businesses using Ergova may send transactional SMS messages relating to requested services. Depending on the workflow, messages may include:

• Appointment confirmations and reminders
• Scheduling changes
• Technician ETA or "on my way" updates
• Estimate notifications and follow-ups
• Invoice and payment reminders
• Payment confirmations
• Customer-support conversations

Message frequency varies depending on service activity and customer interaction. Message and data rates may apply.

• Reply STOP to opt out of SMS messages.
• Reply START to opt back in where supported.
• Reply HELP for assistance, or contact support@ergova.co.

Consent to receive SMS is not a condition of purchasing goods or services where applicable. Opting out of SMS does not necessarily stop essential non-SMS communications (for example email, in-app notices, or account-related messages).

Ergova may also support voice calling features for business communications. Call metadata and related records may be processed as needed to provide those features. For how SMS consent is collected, see our SMS Consent page.

SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Service providers that help us deliver messaging (for example our SMS and voice provider) may process phone numbers, message content, delivery metadata, and related consent or opt-out records only as necessary to provide messaging, compliance, and support services on our behalf or on behalf of businesses using Ergova—not for those providers' own marketing.

We share information with service providers and other parties only as needed to operate Ergova, fulfill instructions from our business customers, comply with law, or as otherwise described in this Policy. Providers receive the categories of data required for their function—not necessarily every category of information described above.

Categories of service providers we use

• Clerk — authentication and account identity management
• Supabase — database, backend, and related storage services
• Stripe — payment processing and subscription billing
• Twilio — SMS, voice, and related communications delivery
• Vercel — application hosting, edge delivery, and related infrastructure
• OpenAI — AI-assisted product features when those features are used (processing content submitted to or generated by those features as needed to provide them)

We may also use analytics, support, email, and security tools. A current list of subprocessors is maintained on our Subprocessors page.

Other disclosures

• At your direction: when you connect integrations or ask us to share data with a third party you choose.
• Legal and safety: when we believe disclosure is required by law, legal process, or to protect the rights, safety, or security of Ergova, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

Ergova does not sell personal information. We also do not share SMS opt-in data or consent for third parties' own marketing or promotional purposes, as described in SMS consent-data protection.

We retain information for as long as reasonably necessary for the purposes described in this Policy, including to:

• Maintain active accounts and business records
• Provide services and preserve operational history (such as jobs, invoices, and communications logs)
• Keep SMS consent and opt-out records as needed for compliance and program integrity
• Meet legal, security, accounting, and billing obligations

When information is no longer needed, we take steps to delete or anonymize it where appropriate, subject to backup systems, legal holds, and legitimate business retention needs. Exact retention periods can vary by data type, account status, and applicable law.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, which may include encryption in transit, access controls, and monitoring appropriate to the nature of the data and our services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your relationship with Ergova and applicable law, you may be able to:

• Update account information through your Ergova account settings (where available)
• Opt out of SMS by replying STOP (see SMS and voice communications)
• Manage certain marketing and cookie preferences
• Request access to, correction of, or deletion of personal information we hold about you, where applicable
• Contact support for help with communications preferences or privacy requests

To submit a request, use our Privacy Choices page or contact us using the details in Contact information. We may need to verify your identity before fulfilling a request. If you are an end customer of a business that uses Ergova, we may direct you to that business when they control the relevant data.

Ergova is a business platform and is not intended for children. We do not knowingly collect personal information from individuals under 16 (or under a higher age where required by applicable law). If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

Depending on where you live, you may have rights regarding personal information, such as rights to access, correct, delete, or obtain a copy of certain information; to opt out of certain processing; or to lodge a complaint with a regulator. The scope of these rights and any exceptions depend on applicable law.

For California residents: we do not sell personal information. You may submit requests through our Privacy Choices page or by contacting us. We will not discriminate against you for exercising rights available under applicable law.

Information may be processed in the United States and other countries where we or our service providers operate. Where required, we take steps intended to provide appropriate protections for cross-border transfers. Details of transfer mechanisms should be confirmed with counsel for your specific use case and customer agreements (including any Data Processing Addendum).

We may update this Privacy Policy from time to time. When we do, we will post the updated Policy on this page and revise the effective date and/or "Last updated" date shown at the top. Material changes may also be communicated by other reasonable means (for example email or an in-product notice) when appropriate. Your continued use of Ergova after an update becomes effective means you acknowledge the revised Policy.

For privacy questions, data requests, or SMS assistance:

• Support: support@ergova.co
• Legal / privacy: legal@ergova.co
• Phone: 1-888-496-2002

Requests may also be submitted through our Privacy Choices page. Mail inquiries may be directed to Ergova Technologies, Inc.; a public mailing address will be listed here if and when approved for publication.

Please also review:

• Terms of Service
• SMS Consent
• Cookie Policy
• Privacy Choices