Privacy Policy

Ergova provides software and related services to businesses in the home service and trade industries. This Privacy Policy applies to information we collect through our website (www.ergova.co), our applications, and in connection with our services. It does not apply to third-party sites or services linked from our platform. We may update this policy from time to time; the "Last updated" date at the top reflects the most recent changes.

We collect information you provide, information we obtain automatically, and information from third parties as described below.

Account information

When you create an account or sign up for a demo, we collect name, email address, company name, and password (or authentication credentials). We may also collect job title and phone number when you provide them.

Company / organization information

For business accounts we collect organization name, billing address, industry, and information about your use of the platform (e.g., number of users, branches, or integrations).

Billing information

Payment processing is handled by our payment provider. We may receive and store billing contact details, payment method type (e.g., card), and transaction history. We do not store full card numbers.

Usage and device data

We collect information about how you use our services, including log data (e.g., IP address, browser type, pages visited), device information, and feature usage. We may use analytics tools to understand usage patterns and improve our product.

Support communications

When you contact support or sales, we collect the content of your messages, contact details, and any information you choose to share (e.g., screenshots, account details).

Cookies and similar technologies

We use cookies, local storage, and similar technologies for authentication, preferences, analytics, and security. See our Cookie Policy for details.

Data processed on behalf of customers

When you use Ergova to process data about your own customers or employees, we act as a processor (or service provider) under your instructions. Our processing is governed by our agreement with you and our Data Processing Addendum where applicable.

We use the information we collect to:

• Provide, operate, and improve our services
• Process payments and manage subscriptions
• Authenticate users and enforce our terms
• Respond to support requests and communicate with you
• Send service-related and marketing communications (where permitted)
• Analyze usage and develop new features
• Protect against fraud and ensure security
• Comply with legal obligations and protect our rights

Where required by applicable law (e.g., GDPR), we rely on the following legal bases to process personal data:

• Performance of a contract: To provide our services and fulfill our agreement with you.
• Legitimate interests: To operate our business, improve our services, and communicate with you, where not overridden by your rights.
• Consent: Where we have asked for and you have given consent (e.g., for certain cookies or marketing).
• Legal obligation: To comply with applicable laws and regulations.

We may share information in the following circumstances:

Vendors and service providers

We share information with providers that help us operate our business (e.g., hosting, analytics, payment processing, email, support tools). They are contractually required to use the information only for the purposes we specify. See our Subprocessors page for a list.

Integrations at your direction

If you connect third-party services (e.g., accounting, CRM), we may share data with those providers as configured by you.

Legal and compliance reasons

We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Ergova, our users, or the public.

Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We retain your information for as long as your account is active or as needed to provide services, and thereafter as required for legal, accounting, or security purposes. Account and usage data are typically retained for a period after account closure. You may request deletion of your personal data subject to applicable law and our retention obligations.

We implement administrative, technical, and physical measures to protect your information, including encryption in transit and at rest, access controls, and regular assessments. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Your information may be transferred to and processed in countries other than your own. We take steps to ensure that such transfers are subject to appropriate safeguards (e.g., standard contractual clauses or adequacy decisions) where required by law.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information, subject to exceptions
• Opt out of certain processing (e.g., sale or targeted advertising where applicable)
• Unsubscribe from marketing communications at any time via the link in our emails or your account preferences

To exercise these rights, use our Privacy Choices page or contact us at 1-888-496-2002 or legal@ergova.co. We may need to verify your identity before processing requests. You may also have the right to lodge a complaint with a supervisory authority.

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended may afford you additional rights. We do not sell personal information. We may share information for purposes that could be considered a "sale" or "share" under the CCPA only where we have your consent or as permitted. You may have the right to know, delete, correct, and opt out of sale/sharing, and to limit use of sensitive personal information. To submit a request, use our Privacy Choices page or contact us at legal@ergova.co. We will not discriminate against you for exercising your rights.

We use cookies and similar technologies as described in our Cookie Policy. You can manage your preferences via our cookie banner or the Cookie Settings link in the footer.

Our services are not directed to individuals under 16 (or higher where required). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

For privacy-related questions or to submit a request: contact 1-888-496-2002 or email legal@ergova.co. For general legal inquiries, contact Ergova Technologies, Inc..