31%
Higher estimate conversion
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PLUMBING · CUSTOMER STORY
Apex Plumbing
“Turning estimates into same-day jobs with automated follow-up, dispatch, and online payments.”
Sarah Bennett
Operations Director, Apex Plumbing
Austin, TX
Same day
Quote-to-schedule on urgent jobs
5 days
Shorter average time to payment
Apex Plumbing built its reputation on fast response, but won estimates were still slipping through when follow-up depended on someone remembering to call back between emergency runs.
The challenge
Estimates went out from the field or office, then stalled in email threads and handwritten notes. Dispatch could not see which approved jobs were ready to schedule, and customers had no simple way to pay on the spot.
The team was winning work but losing momentum in the handoff from quote to booked job—especially on smaller same-day repairs where speed mattered most.
What changed with Ergova
Apex connected estimates, customer communication, dispatch, and payments in one workflow. Automated follow-up nudges customers who have not responded, while coordinators see approved work ready to slot onto the board.
Technicians can collect payment on-site or send a link from the job record, so cash flow no longer waits on end-of-week invoicing batches.
Results
Same-day conversion improved because nothing sits in limbo between “yes” and “scheduled.” The office spends less time chasing paperwork, and customers experience a smoother path from estimate to completed repair.
Sarah’s team now tracks quote-to-job conversion weekly and uses that visibility to coach estimators and tighten handoffs with dispatch.
Ergova products used
- Estimates
- Automated follow-up
- Dispatch
- Online payments
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