Average Revenue Per Technician
$287K
+12% YoY
Ergova Insights
Home Services Index 2026
Benchmark dispatch, revenue, margins, and technician performance across the service industry.
Aggregated insights from thousands of jobs, invoices, dispatches, and service calls reveal how top-performing contractors are growing revenue, improving utilization, and reducing operational drag.
Ergova Insights
Home Services Index
2026 Benchmark Report
Utilization
81%
Gross margin
47%
Revenue / technician
$287K
Aggregated from 2,400+ service operators · Updated Q1 2026
Average Gross Margin
47%
+4% YoY
Average Technician Utilization
81%
Top performers: 93%
Revenue Lost To Operational Gaps
$41K
per company annually
Industry breakdown
Compare average performance against top-decile operators across major home service trades.
| Metric | Industry Avg | Top 10% |
|---|---|---|
| Revenue / Tech | $298K | $412K |
| Close Rate | 37% | 61% |
| Utilization | 83% | 95% |
| AR Days | 31 | 12 |
Where service businesses lose revenue
Operational gaps compound quickly. The highest-performing companies recover lost revenue by automating dispatch, estimates, collections, and customer follow-up.
- Missed Calls$18K/year
- Slow Estimates$24K/year
- Dispatch Gaps$37K/year
- Collections Delay$22K/year
- Route Inefficiency$16K/year
Insight: Top operators recover up to 73% of preventable revenue leakage with automation.
Regional performance
Benchmarks vary by region — ticket size, utilization, and growth leaders shift with local demand.
West
- Avg. ticket size
- $428
- Utilization
- 84%
- Fastest-growing trade
- Electrical
South
- Avg. ticket size
- $392
- Utilization
- 82%
- Fastest-growing trade
- HVAC
Midwest
- Avg. ticket size
- $364
- Utilization
- 79%
- Fastest-growing trade
- Plumbing
Northeast
- Avg. ticket size
- $451
- Utilization
- 81%
- Fastest-growing trade
- Commercial HVAC
Fastest-growing trades
| Rank | Trade | YoY growth |
|---|---|---|
| 1 | Electrical | +19% |
| 2 | Commercial HVAC | +16% |
| 3 | Pest Control | +15% |
| 4 | Roofing | +13% |
| 5 | Plumbing | +12% |
| 6 | Cleaning | +10% |
Operational excellence gap
The distance between average contractors and top-decile operators is measurable — and closable.
Average contractor
- 67% utilization
- Manual scheduling
- 14-day invoice cycle
- 28-day collections
- Reactive follow-up
Top 10% operator
- 92% utilization
- AI-assisted dispatch
- Same-day invoicing
- 7-day collections
- Automated follow-up
Revenue leak calculator
Estimate how much revenue your operation may be leaving on the table from preventable operational gaps.
Estimated preventable revenue leakage
$198,000
See where your service business is leaking revenue.
Ergova helps teams automate the operational gaps that slow down dispatch, billing, collections, and growth.
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